Ebooks

Infographics & More
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Thinking Outside the HCM Box

Seven signs you need a purpose-built performance management engine

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Infographic
36 Facts about Millennial Workers

Millennials – the oldest of whom turn 36 this year – will soon make up the majority of the American workforce.  But millennials can also be among the hardest groups of employees to keep.  What do millennials value in their work experiences, and what can leaders do to retain them? 

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Benefits from Employee Engagement

Looking to boost employee engagement?  Download our latest ebook, “Who Really Benefits From Employee Engagement.”  In it, you will get valuable information to increase engagement at all levels, thus driving greater overall organizational performance.  Learn how greater engagement benefits:

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Infographic
10 Essential Tips to Coaching Introverts and Extraverts

Managers, looking for practical tips on how to coach to different personality styles? Download our new infographic on the 10 Essential Tips to Coaching Introverts and Extraverts.

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A Manager’s Reference Guide to Nonverbal Feedback

Only 7% of face-to-face communication is sent through words.

Without even knowing it, you may be sending and receiving signals during employee feedback that could be undermining your message or  sabotaging your coaching. You might also be missing signs of engagement or disengagement that could be important.

How can you interpret—or send—these nonverbal cues to enhance your message, or avoid a disaster? This guide can help.

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How to Write More Effective, Meaningful Feedback

Do you struggle to write clear, powerful written feedback for your employees? You’re not alone. Many managers find themselves challenged when trying to articulate written feedback.

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20 Words to Avoid in Written Feedback

Providing written feedback can be difficult.  In some cases, the words we use can convey an unintended tone or, worse yet, hijack the meaning of our message all together. 

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The Always-On Performance Review: A Seven Step Guide

Traditional performance reviews are deeply flawed. Because they rely heavily on a single moment of contact and a single point of failure, they don’t reflect the holistic nature of modern coaching and performance management.

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The Art and Science of Coaching in Life Sciences

Life Sciences field sales organizations have distilled employee coaching down to a perfect science. The recent rise of data-driven sales has quantified and honed field coaching, training, and development processes until they have become a science of their own, almost entirely driven by the numbers.

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A Buyer’s Guide to Performance Management Solutions

Are you shopping for a great new performance management software solution? Something that will organize your team around a unified coaching and feedback framework, engage and motivate your employees, and give you meaningful data?

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Building a change-friendly culture with coaching and feedback

Establish a change-friendly culture with coaching and feedback.

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7 Warning Signs That Your Field Coaching Solution Was Built For Robots

Is your field development strategy being dictated by a CRM software solution that was never intended for field coaching, to begin with?

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7 Warning Signs That Your Field Coaching Solution Was Built For Robots

Is your field development strategy being dictated by a CRM software solution that was never intended for field coaching, to begin with?

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How to Keep Feedback from Backfiring (And What to Do If It Does)

Giving tough feedback can sometimes be as difficult as receiving it. According to one survey, 69% of managers say they sometimes hate giving feedback. Particularly when employees react in uncomfortable ways—growing angry, defensive or upset.

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Infographic
How to Give Feedback to Difficult Employees

Dread giving feedback to certain employees?  Studies show that most employees want to receive feedback, even if it’s “constructive” in nature. 

However, we all have one or two team members who, at best, give us pause before we provide them with feedback or, in worse case scenarios, cause us to avoid it all together.

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7 Ways Tech is Changing How We Manage Our Modern Workforce (Clone)

Good talent management technology doesn’t dehumanize us, it amplifies who we are and enables us to connect with one-another like never before.  Today’s workers now actively expect engaging, productive digital tools to help them to do their jobs better.

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11 Surprising Ways Adult Learners Are Different

In this informative infographic, you will learn some surprising ways adult learners are different than children, or even young adults. 

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Adult Learning 101 Basics Every Coach & Manager Should Know About How Your Employees Learn

We forget 40% of what we learn in the first 20 minutes, and within a month, most of us can recall only about 21% of what we are taught.

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The Tech-Enabled Culture: The role of coaching and feedback in a digital-native workforce

Devices, apps and connectivity in the workplace are all at an inflection point. The adoption of smartphones means technophobia has given way to heavy tech use in all aspects of our work—with massive changes underway in how we communicate, collaborate, coach and manage.

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Positive or Negative? The + and - of Employee Motivation

We all want to motivate employees to reach their potential. But how do we know what works best—positive motivation or negative? Feedback or reinforcement?

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What’s more effective, positive or negative feedback?

What’s more effective, positive or negative feedback?

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Infographic
12 Compelling Reasons to Change Your Performance Management Practices

Stop the madness – It’s time to change the way you manage performance.

If only 1 in 5 employees feel their performance is managed in a way that motivates them to do outstanding work, then why do we continue to employ outdated practices? 

Now’s the time to modernize your performance management processes to promote greater employee engagement, motivation, and productivity.  In our new infographic, 12 Compelling Reasons to Change Your Performance Management Practices, we help you diagnose organizational pain points and create a business case for change.

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Belling the Cat: A No-Nonsense Recipe for Performance Management Evolution

Like the famous story of the mice who’d like to put a bell on a prowling cat—evolving a performance management system can feel like a great idea that is hard to put into practice.  In order to successfully implement change, three conditions must be present: a pressing desire for change—or dissatisfaction with the status quo, a vision for the future, and a process or plan for change.

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Coaching, Sales, and the Science of Storytelling

In sales we make buying decisions with our emotions, and then use logic and facts to justify those decisions. That’s why stories and analogies are essential components of any selling process.  Stories help us engage with our prospects more effectively and put them into the right frame of mind to hear what we have to say.

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Employee-driven Feedback: How to create a feedback culture that actually works

As humans, we have a very complicated relationship with feedback. Especially at work.

Even studies and surveys feel contradictory: We know we need critical input. We know it works. But we also know it creates high levels of stress for everyone—and that it can easily backfire.

So how can you set up a feedback system that actually works? Scholars say the solution is encouraging employees to proactively request the feedback they need. Employee-driven feedback gives workers autonomy that decreases stress and increases effectiveness for everyone.

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Infographic
14 Startling Statistics About Employee Feedback

There are a lot of studies on feedback in the workplace, and together, they can be startling – because they often seem contradictory.

We want more feedback, and in particular critical feedback, but we are also stressed out giving and receiving feedback.  When we get feedback right, it can make a huge difference driving engagement, retention and productivity.  

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War Stories From The Coaching Trenches

Coaching employees can be an intensely rewarding experience. But, if you don’t know how to set limits or spot trouble, it can also turn into a soul-sucking nightmare.

Here’s some advice we’ve collected over the years on how you can practice some basic self-preservation, avoid being pulled into the void, and still function as a fantastic and effective coach for employees.

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Infographic
7 Nightmares That Scare The Heck Out Of Managers (and what to do about them)

The nightmare scenario for any coach or manager is working hard to help develop employees and still seeing no progress, or worse, seeing them become more and more disengaged.

In our infographic, 7 Nightmares That Scare The Heck Out Of Managers (and what to do about them), we explore seven common situations managers find themselves in and what to do about them. To read more about how to deal with nightmare coaching scenarios, download our eBook, War Stories From The Coaching Trenches: Survival Advice For Managers and Coaches.

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The Check-In Blueprint: A 3-stage Model for Designing More Effective 1:1s


It’s common wisdom that great managers also provide great feedback through regular check-ins. But how can we know how to plan and conduct check-ins that can really help our employees to thrive? Check out our latest guide for a step-by-step breakdown of what makes 1:1s most effective and how you can be a great manager too.

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The Anatomy of a Successful Check-In

Do you know to design your check-in to maximize your time, effort and impact? Download our infographic, “The Anatomy of a Successful Check-in” and its companion eBook, “The Check-in Blueprint: A 3-Staged Model for Designing More Effective 1:1s”, to get practical advice on how to structure and manage your employee check-ins so that they are aligned with your performance management strategy and help your employees thrive.

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10 Ways Coaching Creates A Better Employee Experience
Employee Coaching Is An Important Way To Move the Needle

 

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Check Your Priorities-HCM or Dedicated Performance Management Software?

Most HCMs come with embedded performance management tools.  The question is, are they effective, and user-friendly, enough to meet your coaching, feedback, and employee engagement needs?  In most cases, the answer is a resounding NO.  Don’t compromise these critical talent processes with a bundled solution designed to accomplish different goals.

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Infographic
10 Essential Tips to Coaching Introverts and Extraverts

Managers, looking for practical tips on how to coach to different personality styles? Download our new infographic on the 10 Essential Tips to Coaching Introverts and Extraverts.

READ MORE
ebook
A Manager’s Reference Guide to Nonverbal Feedback (Clone)

Only 7% of face-to-face communication is sent through words.

Without even knowing it, you may be sending and receiving signals during employee feedback that could be undermining your message or  sabotaging your coaching. You might also be missing signs of engagement or disengagement that could be important.

How can you interpret—or send—these nonverbal cues to enhance your message, or avoid a disaster? This guide can help.

READ MORE
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7 Signs Your CRM Add-on Is Failing The Field

If you’re using a CRM tool that offers a bolt-on coaching tool (like Veeva), you might be thinking that not only is it good enough, but it’s saving you money.  Think again.  The problem is CRMs weren’t built for coaching, tend to be inflexible, and lack the components proven to grow your people to higher levels of success.

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Infographic
Do This, Not That to Enable Employee Performance

Did you know disengaged employees cost organizations an estimated $450-550 billion each year in the United States alone? Don't let your employees become a statistic: download our new infographic, Do This, Not That to Enable Employee Performance, for tips.

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Infographic
5 Performance Review Habits to Break

Traditional performance reviews are riddled with pitfalls that can make the process counterproductive. If you are looking to improve your approach to performance management, download our new infographic that outlines practices you will want to avoid at all costs - 5 Performance Review Habits to Break.

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The ROI of Coaching a Sales Organization

Only 24% of salespeople say they exceeded their quotas last year.

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Infographic
What’s more effective, positive or negative feedback?

What’s more effective, positive or negative feedback?

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Infographic
10 Reasons To Integrate iCoach With Your HCM

If your HCM has a built-in performance management module, do you really need  a purpose-built coaching and feedback solution?  The answer is a resounding YES!

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Infographic
A Visual Guide to Non-verbal Feedback

Managers, giving (and receiving) feedback can be tricky, but did you know that only 7% of face-to-face communication is sent through words? 

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ebook
Thinking Outside the HCM Box

Seven signs you need a purpose-built performance management engine

READ MORE